---
title: Troubleshooting | Mortgage Clarity Help Center
description: Error screens, sign-in problems, and live-update hiccups.
url: https://www.mortgageclarityplatform.com/help/troubleshooting
site: Mortgage Clarity
updated: 2026-09-01
---

# Troubleshooting

Error screens, sign-in problems, and live-update hiccups.

4 articles

["Couldn't load this client's workspace"

The three variants of the workspace error screen and what each one means.

](https://www.mortgageclarityplatform.com/help/troubleshooting/workspace-error-screen)[Sign-in issues (401s)

Who signs in where, and what to do when a session expires.

](https://www.mortgageclarityplatform.com/help/troubleshooting/signin-issues)[My report isn't updating live

What triggers a live refresh and the fallback when one is missed.

](https://www.mortgageclarityplatform.com/help/troubleshooting/report-not-updating)[Browser support

Supported browsers, and the one feature that genuinely will not work everywhere.

](https://www.mortgageclarityplatform.com/help/troubleshooting/browser-support)