Browser support

The short version

Use a current version of Chrome, Edge, Firefox, or Safari and everything in Clarity works, on desktop and on mobile. Client workspaces and published reports are built to open anywhere, because you do not get to choose your client's browser. There is exactly one feature with a real platform limit, and it is covered below.

Screen recording is the exception

Screen capture does not exist in ANY browser on iPhone or iPad. Apple does not allow it, so switching from Safari to Chrome on an iPhone changes nothing — every iOS browser is WebKit underneath. Chrome for Android does not implement it either.

1. 1

   On a phone or tablet, record a camera message instead. That works everywhere.

2. 2

   For a screen walkthrough, use a computer. Chrome, Edge, and Firefox all support it.

3. 3

   Clarity detects this rather than letting you hit a dead end: the screen option is not offered where it cannot work, and the reason is stated.

Permission problems that look like browser problems

Most "my browser is broken" reports are the operating system blocking the browser, not the browser itself. The tell is that recording fails instantly, before you are asked to pick anything.

1. 4

   macOS, screen recording: System Settings → Privacy & Security → Screen & System Audio Recording, switch your browser on, then QUIT and reopen it. macOS does not apply the permission to a browser already running.

2. 5

   macOS, camera or microphone: System Settings → Privacy & Security → Camera (and Microphone), switch your browser on, then reopen it.

3. 6

   Windows: Settings → Privacy & security → Camera (and Microphone), and turn on access for desktop apps.

4. 7

   Any browser: click the camera icon in the address bar and allow camera and microphone for this site.

5. 8

   If the camera is busy, another app has it. Quit Zoom, Teams, or whatever else is using it and try again.

Other things worth knowing

1. 9

   Recording requires a secure connection. If you are somehow on http, reload over https.

2. 10

   After a deploy, an open tab may be holding chunk filenames that no longer exist. Clarity reloads once automatically to pick up the new build; if a page looks stuck, a manual refresh does the same thing.

3. 11

   Private or incognito windows block local storage, so preferences like your language choice will not survive a reload. Everything else works.

4. 12

   Aggressive ad or script blockers can break parts of the app. If something behaves strangely in only one browser, disable the blocker for the site as your first test.