My report isn't updating live
Updated July 24, 2026
What triggers a live refresh and the fallback when one is missed.
What triggers an update
- 1
Saving is the trigger. The report refreshes on saved edits, publish and unpublish, client-access changes, and video changes. Typing in the editor without saving pushes nothing.
- 2
Give it a moment: the open report refetches within a second or two of the save.
If it still looks stale
- 3
Refresh the browser tab (or pull to refresh on a phone). A refresh always fetches the current published state.
- 4
Check the strategy actually saved: reopen the editor and confirm the change is there.
- 5
Confirm you are looking at the same strategy that was edited; a workspace can hold several.
- 6
Still stuck? Contact us from the Help button with the client name and what you changed.
Related articles
Still stuck?
Email christian@mortgageclarityplatform.com, or use the Help button in your advisor top bar to send a message without leaving the app.

