Mortgage Clarity

My report isn't updating live

Updated July 24, 2026

What triggers a live refresh and the fallback when one is missed.

What triggers an update

  1. 1

    Saving is the trigger. The report refreshes on saved edits, publish and unpublish, client-access changes, and video changes. Typing in the editor without saving pushes nothing.

  2. 2

    Give it a moment: the open report refetches within a second or two of the save.

If it still looks stale

  1. 3

    Refresh the browser tab (or pull to refresh on a phone). A refresh always fetches the current published state.

  2. 4

    Check the strategy actually saved: reopen the editor and confirm the change is there.

  3. 5

    Confirm you are looking at the same strategy that was edited; a workspace can hold several.

  4. 6

    Still stuck? Contact us from the Help button with the client name and what you changed.

Still stuck?

Email christian@mortgageclarityplatform.com, or use the Help button in your advisor top bar to send a message without leaving the app.